Transparency

How we work & complaints

Last updated: 25 August 2026

What Breaks Booking does

Breaks Booking is an enquiry facilitation and research service. When you submit an enquiry, our UK-based team researches availability and options at holiday parks in your chosen area or matching your preferences, and comes back to you with ideas that may suit your dates, party size and budget.

We do not make bookings on your behalf, hold reservations, or take payment. Any booking is made directly between you and the relevant park operator or supplier.

How we are remunerated

Breaks Booking is an enquiry facilitation service. We do not take payment through this website and we do not charge you a fee to submit an enquiry. For details of any commercial arrangement that may apply, please contact us directly.

Our role versus the park operator's

Breaks Booking acts as a research and enquiry intermediary only. We:

• Help you identify parks and areas that may suit your requirements.
• Pass your enquiry details to the relevant park operator or supplier, or help you contact them directly.
• Do not hold the contract for any accommodation or break.
• Do not own, manage, or control any holiday park or its facilities.

The park operator or supplier:

• Holds the contract for your accommodation.
• Sets and confirms live prices, availability and booking terms.
• Takes payment and issues your booking confirmation.
• Is responsible for the accommodation and facilities provided.

Financial protection

Breaks Booking does not hold ABTA or ATOL protection. Because any booking is made directly between you and the park operator or supplier, financial protection is that of the operator. Details of the operator's own terms and any applicable protections will be provided to you before any booking is completed.

How to make a complaint

If you are unhappy with the service you received from Breaks Booking (as distinct from a complaint about the park or accommodation itself, which should be directed to the park operator), please follow these steps:

1. Contact us first. Email info@breaksbooking.co.uk with the subject line "Complaint" and a clear description of the issue. We will acknowledge your complaint within 3 working days and aim to resolve it within 14 working days.
2. Escalation. If we have not resolved your complaint to your satisfaction within 28 days, you may pursue the matter through the courts of England and Wales. We are not currently a member of an Alternative Dispute Resolution (ADR) scheme.

Complaints about a park or accommodation

If your complaint relates to the standard of accommodation, facilities, or the behaviour of a park operator or their staff, this should be raised directly with the park operator. Breaks Booking is not liable for the acts or omissions of third-party park operators or suppliers. The park operator's own complaints procedure will be provided to you as part of the booking process.

Contact

Email info@breaksbooking.co.uk or call 020 3951 5670.